FAQ
📦 Orders & Shipping
How long does shipping take?
Orders from Healing Hearts Apparel are processed within 1–3 business days. Shipping typically takes 3–7 business days depending on your location.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a tracking number so you can follow your delivery every step of the way.
Do you ship everywhere?
We currently ship within the United States. If you have questions about other locations, feel free to contact us.
👕 Products & Fit
Are your scrubs true to size?
Our scrubs are designed to fit comfortably and allow for movement during long shifts. We recommend checking the size guide on each product page for the best fit.
Are the scrubs stretchy and comfortable?
Yes! Our scrubs are made to provide flexibility, comfort, and ease of movement—perfect for long, demanding shifts.
Will the material feel too thin or see-through?
No—our goal is to provide quality you can rely on. Our scrubs are designed to balance comfort and durability so you feel confident wearing them all day.
💸 Promotions & Orders
How does the Buy 1 Get 1 25% Off sale work?
Simply add at least two scrub sets to your cart and use code SPRINGSALE25 at checkout. The discount will apply to the second item.
Can I use more than one promo code?
At this time, only one promo code can be used per order.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 7–14 days of delivery as long as items are unworn, unwashed, and in original condition.
What if I receive the wrong or damaged item?
Please contact us within 3 days of delivery with photos, and we’ll make it right as quickly as possible.
🤝 Trust & Support
Is this a legit website?
Yes! Healing Hearts Apparel is a small business built with purpose and care. We are committed to providing quality products and reliable customer service.
How can I contact you?
You can reach us anytime at: healinghearts@gmail.com or in the chat attached to each page.
We typically respond within 24–48 hours.